Resources Growth
| To the customer, your supplier is you
I recently gave a keynote speech at a corporate meeting that was being held in a place we'll call Hotel X. I was extremely impressed with Hotel X. The architectural layout was lovely, the locale was pristine, and most important, the courtesy, friendliness, responsiveness and the personal caring of the staff were exceptional. I mean truly exceptional, regardless of whether I was dealing with.... |
| Top 10 ideas for 2010 and beyond
Top 10 Tech Trends Dinner. This is the club’s 10th annual tech trend panel. Making the picks.... |
| Use the EMBER Model to Help Your Company Break From the Pack
If you want to lead your organization to new heights of performance and competitive advantage, employ what I call the "EMBER" model. From now on, as you weigh the pros and cons of any important management decision or course of action, ask yourself five simple questions...... |
| What's your brand
Does your organization have a strong brand? It ought to, for a brand both identifies and differentiates you in the marketplace. It defines the unique value your company provides. It clarifies how your company is really different from competitors. It pinpoints how your company is better and more special, and why it is worthwhile for a prospective customer—or investor-- to form a lasting relationship with your company rather than with anyone else. Finally, a good brand tells the marketplace how….. |
| What's your B.I.Q.?
For competitive success in today’s knowledge economy, intelligence is power. I’m not talking about IQ, the notorious “Intelligence Quotient”. I’m talking about what I call BIQ, or “Business Intelligence Quotient”. Leaders who have a high BIQ have the ability to do two things: One, they can quickly seize new information that’s publicly available—information about new technologies, scientific breakthroughs, changes in customer needs and expectations, advances in management and systems, shifts in demographics and capital markets, emergence of new competitors with different business models, and such. Two, they can... |
| Stewards, Agents and the Founder Discount: Executive Compensation in New Ventures
Abstract Agency theory suggests that the interests of opportunistic, self-interested agents conflict with those of principals. Stewardship theory suggests instead that executives’ interests are aligned with company interests and that executives are thus more intrinsically motivated than agency theory implies. This study..... |
| What To Say About The Competition When Your Prospects Ask
Suppose you're bidding on some work, and the client says, "I might as well tell you, you have two competitors on this job: Widget Associates, and Smithtown Group." Do you then... |
| The Art of Customer Service, Part II
Doug Hanna goes over specific guidelines on how to deal with customers |
| The Art of Customer Service
Guy Kawasaki goes over some of the keys to building a strong customer service firm through corporate culture. |
| The Art of Bootstrapping
10 tips on how to grow a business without venture capital |